What is your Return Policy?
We have an extremely low return rate, which speaks for the quality and service of our products and store. However, in the event you do need to return an item, we try to make it "hassle free".
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
The following conditions apply to refunds/exchanges:
1. Please contact us (click the "Contact us" link) to get an authorization. UNAUTHORIZED ORDERS WILL BE REFUSED.
2. An item may be returned or exchanged within 7 days (postmarked) of receipt.
3. Item must be in new/unused condition with all original tags and packaging
4. NO COD's accepted.
5. Shipping costs are not refundable
6. Items are refunded to the same payment method used
8. There will be a 20% restocking fee, unless a mistake was done on our end.
9. Credit card and paypal payments would be refunded to the same payment method. Money orders payments would not be refunded but given as a credit towards future orders.